Our Policies
Clear rules, no surprises. Any question? Message us on WhatsApp at +92 326 9820008.
Delivery all over Pakistan5 to 7 working days in major cities
Cash on Delivery, Bank, JazzCashChoose what suits you
Help within 7 daysFor damaged or wrong items
1Shipping Policy
- We deliver all over Pakistan.
- Processing time: orders are packed and sent within 1 to 2 working days after we confirm your order.
- Delivery time: 5 to 7 working days for major cities and 7 to 8 working days for other areas. Times can change during sales, holidays or bad weather.
- Delivery charges: your delivery charge is shown at checkout before you pay.
- Order confirmation: we may call or message you on WhatsApp to confirm your name, address and order. This is most common for Cash on Delivery orders. Please keep your phone available.
- Tracking: when your parcel is sent, we share the courier name and tracking number with you.
- Please give a complete, correct address and a working phone number. We are not responsible for delays caused by a wrong address.
- At the moment we deliver within Pakistan only. For international orders, please contact us first.
2Payment Policy
- We accept Cash on Delivery (COD), Bank Deposit and JazzCash. All prices are in Pakistani Rupees (PKR).
- For Bank Deposit and JazzCash orders, please send a screenshot of your payment with your order number on WhatsApp. We send the order only after we confirm the payment.
- For Cash on Delivery orders, you pay the delivery rider when the parcel arrives.
- We may cancel an order if payment cannot be confirmed or if we cannot reach you to confirm it.
3Return and Exchange Policy
- We check every product before sending it. If your product is damaged, faulty or different from what you ordered, message us on WhatsApp within 7 days of delivery.
- Please send your order number and clear photos or a short video of the problem.
- After we check it, we will exchange the product or refund your money at no extra cost to you.
- To be accepted, the product must be unused and in its original condition and packaging.
- We cannot accept products that have been used, washed, cut or damaged after delivery.
- Refunds go back by the same method you used to pay, or by bank transfer, within 7 working days after we approve the return.
Natural leather: genuine leather has natural grain, small marks and slight colour differences. These are signs of real leather and not faults. Colours may also look a little different on your screen.
4Product Care
- Wipe your leather product with a dry, soft cloth.
- Keep it away from water, direct heat and direct sunlight.
- If it gets wet, dry it at room temperature. Do not use a hair dryer.
- Store it in a cool, dry place.
5Business and Wholesale Orders (B2B)
- We take bulk and wholesale orders from shops, resellers and companies.
- Prices and the minimum order quantity depend on the product and the quantity. Tell us what you need in your inquiry.
- Payment terms, production time and delivery time are agreed with you in writing before we start your order.
- To start, use I'm a Business on our Contact page.
6Privacy
- We ask for your name, phone number, address and email only to process your order and contact you about it.
- We do not sell your personal information. We share your name, address and phone number with the courier company only so they can deliver your parcel.
7Terms of Service
- By placing an order on threadbymks.com, you agree to these policies.
- Product prices, offers and stock can change without notice.
- We take care with product photos, but colours may look a little different in real life.
- We may cancel an order if a product is out of stock or if there is a mistake in the price or description. If you have already paid, we will refund you.
- We may update these policies from time to time. The latest version is always on this page.
Still have a question?
Call or message us on WhatsApp: +92 326 9820008
Message us on WhatsApp